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Better Scores, Higher Satisfaction
Remodelers post higher marks in our 2nd annual survey of homeowners who recently purchased home improvement services
- Keep the jobsite clean at the end of each day. It shows respect for the client and it is generally supportive of the notion that you are keen on the details of their job.
- Be sure to set proper expectations about the length of the job and other possible complications. Remodelers who oversell jobs at the beginning of the remodeling process risk greater levels of dissatisfaction when the true difficulties and realities of most remodeling jobs is revealed to the client.
- Be polite and use good language at all times. The statistics show that impoliteness or rudeness by a remodeler or any member of his or her team can be a real source of dissatisfaction.
- Stay on time and on budget as much as possible. Homeowners underestimate the stress of losing their kitchens, baths or any portion of their homes for the period of time it takes to complete a well-constructed remodeling project. The data shows that dissatisfaction grows quickly when progress slows and it becomes clear that the completion date will be missed.
- Communicate early and often. The results show much higher levels of satisfaction for remodelers who keep their clients adequately informed throughout the remodeling process.
For further information about the 2006 RenovationExperts.com and Qualified Remodeler magazine Industry Image Whitepaper go to www.renovationexperts.com or www.qualifiedremodeler.com.
